Will you throw my things away?+
Not without your say-so. Nothing leaves the property unless you or the person you nominate has agreed it, and we work in sorted piles — keep, unsure, discard — rather than clearing by the bag. If you want to stop for the day, we stop. Where a family member or a case worker is coordinating, tell us who has the final word before we start.
What does it cost, and how long does it take?+
It is quoted after a visit or photographs, never over the phone from a description — the range is too wide to guess honestly. Pricing is by crew hours and the rooms agreed, and heavy-waste removal is a separate licensed cost we itemize rather than bury. Most jobs run over two or more days, with a stopping point agreed at the end of each one.
Is this the same as decluttering, extreme cleaning or depression cleaning?+
Yes — those are all words people use for the same help, and none of them change how we treat you. Sometimes it is years of hoarding; sometimes a house simply got away from someone during illness, grief or a long low stretch, which is what people mean when they search for depression cleaning. We come in, work one room at a time at whatever pace you set, and sort keep, unsure and discard with you. No lectures, no photographs of your home, no judgment.
What can you not take on?+
Biohazard work — human or animal waste in volume, needles, mould remediation, pest infestation and anything structural. Those need specialist licensed contractors, and we will tell you plainly on the walkthrough if that is what the property needs instead of starting a job we cannot finish safely.
What is the housing like in Hackettstown?+
Census figures for Warren County city-wide count 3,841 occupied housing units by tenure — 2,220 owner occupied and 1,621 renter occupied (US Census Bureau ACS 5-Year 2024 (2020-2024), Table B11007; US Census Bureau ACS 5-Year 2024 (2020-2024), Table B25003). That mix is what the estimate is built from: the price follows the property in front of us, and you get it before anything is booked.
Where do I find what is included, step by step?+
On the national hoarder / heavy-duty cleaning page — it carries the checklist, the timings and the published starting price, so it is maintained in one place rather than reworded on every local page.
What happens if something is missed?+
Tell us within 36 hours and we arrange a return visit at no extra cost.