Frequently Asked Questions

Hello Cleaners.us is a modern cleaning marketplace that connects customers with high-quality, professional cleaners nationwide. We combine the personal touch of local teams with the reliability of a national platform.

We heavily invest in tech to make your life easier. This includes our 2-minute secure booking system, real-time arrival updates, and digital quality-assurance checks that ensure every home meets our high standards.

Trust is our foundation. We don’t just “list” cleaners; we manage the marketplace by vetting every pro, providing 7-day customer support, and standing behind every job with a satisfaction guarantee If something is missed, tell us within 36 hours and we arrange a return visit at no extra cost..

Every cleaner and team must pass a rigorous vetting process before joining. This includes identity verification, criminal background checks, and a review of their professional cleaning history.

Yes. Every Pro on the platform is an independent, insured professional; Hello Cleaners also carries its own coverage for the rare incident.

For recurring bookings (weekly or monthly), we strive to send the same reliable team every time. This allows the cleaners to become familiar with your home and your specific preferences.

You can book online in under 2 minutes using our secure booking form: /booking Booking online is recommended because it is fast, secure, and automatically gives you a 10 percent discount.

You can call us any day of the week and we can assist with the booking or complete it for you. Our team is available every day 7 days a week.

The booking form is mobile-friendly and designed for quick use. Most customers finish it in under 2 minutes.

Yes. Cancel or reschedule free of charge with at least 24 hours' notice before your scheduled start time. With less than 24 hours' notice, or if the team cannot get in on arrival, a 30% fee applies. Full details: Cancellation & Rescheduling Policy.

You can request a fully customized quote here: /quote All quotes are free — and you may accept, reject, or request changes at any time.

All quotes are completely free with no obligation. A quote does not reserve a cleaning slot — booking is only confirmed once you schedule a time.

Prices are based on the number of bedrooms, bathrooms, and the type of service such as deep cleaning, move-in/out, or post-renovation cleaning. Add-ons like carpets and appliances may affect final pricing.

Same-day or urgent cleanings may include an additional emergency fee because teams must adjust their schedules immediately.

We operate nationwide with local professional teams. Check your ZIP code here: /locations

Rural coverage depends on local team availability. Enter your ZIP code on our coverage page to confirm availability.

We offer deep cleaning, move-in/move-out, standard home cleaning, post-renovation, appliances, carpets, upholstery, cleaners, hoarder cleaning, commercial cleaning, and more.

Most teams arrive fully equipped with all tools and cleaning supplies. If anything special is required, we notify you in advance.

Some teams offer professional-grade solutions. Please request this during booking.

We offer hoarder and extreme cleaning services. Pricing depends on level of clutter and debris removal requirements.

Most bookings include a team of 2 or more cleaners for faster and higher-quality results. Smaller jobs may be handled by a single cleaner.

It's optional, but a walk-through at the end of the job is your responsibility. If you can't be there, agree access in advance and the team's after-photos become the completion record; the 36-hour guarantee window still applies.

Please make sure running water and electricity are available, the areas to be cleaned are free of obstacles (no ongoing construction, moving activity, other trades or crowds), and any parking fee or permit the team needs is covered.

Standard homes take 2–5 hours, while deep cleanings or large houses may take longer. Times vary by service type and condition.

If anything was missed or not cleaned properly, let us know within our guarantee window and we will arrange a free re-clean.

Send us details or photos and our support team will handle it immediately. We always prioritize customer satisfaction.

Payment is required before service unless otherwise stated in your written quote. Pay securely by card through Stripe. A free quote does not require payment details; booking a service requires payment before the visit.

We accept all major debit/credit cards securely through our platform. Payments are encrypted and protected.

Your payment details are encrypted and never shared with cleaning teams.

Our support team is available every day to assist with bookings, questions, issues, or after-service support.

You can call us any day of the week. Phone support is available daily.

We send booking confirmations, reminders, and team arrival updates.