Cancellations & Rescheduling Policy
Last Updated: September 17, 2026
We understand that plans may change. To remain fair to both our customers and our service providers, the following terms apply:
1. Cancellation Policy
Free Cancellation or Rescheduling (24+ Hours Notice)
You can cancel or reschedule free of charge with at least 24 hours' notice before the scheduled service time.
Late Cancellation or Rescheduling (Less Than 24 Hours Notice)
Less than 24 hours' notice for a cancellation or reschedule is a 30% late-cancellation fee.
2. No-Access, Lockout or Turned-Away Visits
No-access, lockout or turned-away visits are treated as late cancellations and are subject to the same 30% late-cancellation fee.
3. Rescheduling Policy
If you need to adjust your appointment, we strive to accommodate your request as smoothly as possible:
Free Rescheduling (24+ Hours Notice)
Rescheduling is free when requested 24 hours or more before your appointment.
Late Rescheduling Fee (Less Than 24 Hours Notice)
A 30% late-rescheduling fee applies when changes are requested within 24 hours of the scheduled service time. This fee helps cover administrative adjustments and staffing accommodations.
4. On-Site Rescheduling
If a rescheduling request is made after our team has already arrived at the service location, the full service fee will apply.
This accounts for travel time, labor allocation, and operational readiness.